Patient Services Representative

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 22,000 - 33,000; Full time

Job summary

Penn Medicine is seeking a Patient Services Representative to collaborate with hospital services, medical staff and administration to ensure high-quality patient care. The PSR will handle patient interviews, verify eligibility and benefits, schedule appointments and coordinate referrals in the clinic information systems.

A HS diploma is required; prior customer service experience is valued. The role supports our mission by delivering courteous service, accurate documentation, cash handling and

Qualifications

• Education: HS Diploma/GED required.
• Experience in customer service or healthcare setting preferred.
• Strong communication and data-entry skills.

Responsibilities

• Conduct comprehensive patient interviews and collect required information.
• Verify insurance eligibility, benefits and obtain referrals when applicable.
• Schedule appointments and coordinate patient flow in clinic software.
• Post payments and reconcile daily cash as part of front-desk duties.
• Maintain HIPAA privacy practices and provide courteous patient service.

Education

HS Diploma/GED

Tools

EHR system

Clinic software

Hospital information system

Job description

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.

Responsibilities:

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software. Assigns coordination of benefits in hospital information system.Explains and obtains signatures on the HIPAA Privacy Notice as appropriateVerifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicableIdentifies and collects co-pays from patients at the time of registrationPost payments, generates receipt for patient, perform daily cash reconciliation and adheres to daily deposit cashiering standardsObtains referrals as required from patients, physician offices or online resourcesCommunicate with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations / pre-certifications.Accurately completes MSP and ABN documentation as necessaryScans necessary documentation into Patient Record in EHRPlaces orders in clinic software applications as necessaryExemplifies customer service by answering phones and interacting with patients, staff, clinicians and visitors in a timely and pleasant mannerAssume the role of scheduler as needed.Ensure complete accuracy when scheduling patients’ initial evaluation to include informing patients of all required information necessary on day of appointment.Verify appointment availability for each treatment visit using the current scheduling system.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience:
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.