Patient Scheduling & Care Coordination Specialist

Penn Medicine, University of Pennsylvania Health System; East Petersburg (Lancaster County); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

Tuition assistance program

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Contact Center Specialist. In this role, you will provide essential scheduling and registration services within a fast-paced medical environment. You will interact with patients to understand their needs, offer support, and maintain strong communication while ensuring proper documentation in patient records.

The ideal candidate will possess a high school diploma or equivalent and have experience in customer service or clerical roles, particularly within medical settings. This position offers a chance to make a difference in the lives of patients.

Qualifications

• High school diploma or equivalent GED.
• One year of clerical, customer service, or administrative support experience.
• One year of electronic medical record experience.

Responsibilities

• Provide scheduling and registration for various medical appointments.
• Assist patients with their needs and ensure effective communication.
• Document interactions clearly in patients' charts.

Skills

Customer service skills

Medical terminology understanding

Computer proficiency

Multi-tasking ability

Education

High school diploma or equivalent GED

Job description

Penn Medicine, University of Pennsylvania Health System is seeking a Contact Center Specialist. In this role, you will provide essential scheduling and registration services within a fast-paced medical environment. You will interact with patients to understand their needs, offer support, and maintain strong communication while ensuring proper documentation in patient records.

The ideal candidate will possess a high school diploma or equivalent and have experience in customer service or clerical roles, particularly within medical settings. This position offers a chance to make a difference in the lives of patients.