Care Coordinator - Patient Experience & Front Desk

Confluent Health LLC; Puyallup (WA); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(K) with 4% employer match

Résumé du poste

Confluent Health LLC is seeking a Care Coordinator to serve as the first voice and face for patients, ensuring a warm, organized, and professional experience from the initial contact through every visit.

You will manage front desk operations, insurance verification, scheduling, and patient communications in a fast-paced setting, with comprehensive training and ongoing leadership support.

Qualifications

• Minimum one year in a customer-facing or patient-facing role such as retail, hospitality, call center, medical reception, or similar settings.
• Strong ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency incl. learning new systems, scheduling software, emails, and spreadsheets.

Responsabilités

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations: patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, cancelations, and follow-ups.
• Collect copays, balances, and other payments accurately, with basic reconciliation if needed.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Connaissances

Customer service

Communication skills

Multitasking

Attention to detail

Telephone etiquette

Formation

High School Diploma or GED

Description du poste

Confluent Health LLC is seeking a Care Coordinator to serve as the first voice and face for patients, ensuring a warm, organized, and professional experience from the initial contact through every visit.

You will manage front desk operations, insurance verification, scheduling, and patient communications in a fast-paced setting, with comprehensive training and ongoing leadership support.