Patient Experience & Care Coordination Specialist

Northwesternmedicine; DeKalb (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to enhance the patient experience and coordinate care across clinics. You will serve as a resource to patients and staff, ensuring information is clear and accessible while advocating for patients as needed.

Responsibilities include scheduling optimization, patient education, and collaboration with providers and departments to prevent billing errors and improve outcomes.

Qualifications

• Experience in patient-facing roles within healthcare settings is required.
• Strong communication and interpersonal skills for coordinating care.
• Ability to manage schedules and patient education materials where needed.

Responsibilities

• Oversees service experience for all patients and optimal use of practice resources.
• Manages schedules, coordinates appointments, and opens/closes templates as needed.
• Communicates with patients and staff to ensure adherence to treatment plans.
• Collects data on productivity and resource utilization for the practice.

Skills

Healthcare experience

Customer service

Communication skills

Scheduling

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Electronic Medical Records (EMR)

Job description

Northwestern Medicine is seeking a Patient Liaison to enhance the patient experience and coordinate care across clinics. You will serve as a resource to patients and staff, ensuring information is clear and accessible while advocating for patients as needed.

Responsibilities include scheduling optimization, patient education, and collaboration with providers and departments to prevent billing errors and improve outcomes.