Patient Experience Associate (Front Desk & Scheduling)

BrightView, LLC; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

401k with employer match

Training & certification opportunities

Medical, dental, vision, disability, &

Tuition reimbursement after 1 year

Job summary

BrightView Health in Louisville, KY seeks a Patient Services Representative to be the first contact for patients, greeting them warmly and guiding them through the in-clinic experience with professionalism.

You will schedule appointments, collect copays and payments, maintain accurate patient accounts, and coordinate with care teams while adhering to HIPAA and 42-CFR requirements. Proficiency with MS Office is preferred, and a team-oriented, compassionate approach is essential.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as first point of contact for patient inquiries and scheduling.
• Schedule and confirm patient appointments.
• Collect point of service payments including copays.
• Maintain accurate patient accounts and insurance information.
• Coordinate with clinic teams for follow-up needs.

Skills

Excellent verbal communication

Written communication

Customer service

Empathy

Problem solving

Team player

Adaptable

MS Office

Compliance awareness

Education

High School Diploma or equivalent

Tools

MS Office

Job description

BrightView Health in Louisville, KY seeks a Patient Services Representative to be the first contact for patients, greeting them warmly and guiding them through the in-clinic experience with professionalism.

You will schedule appointments, collect copays and payments, maintain accurate patient accounts, and coordinate with care teams while adhering to HIPAA and 42-CFR requirements. Proficiency with MS Office is preferred, and a team-oriented, compassionate approach is essential.