Patient Experience Associate — Front Desk

CloseKnit MSO; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Job summary

CloseKnit MSO in Washington, DC seeks a friendly Front Desk Receptionist to be the first contact for patients and visitors. You will provide excellent customer service, check-in and check-out, and manage calls with a professional demeanor in a fast-paced healthcare setting.

You will coordinate appointments, assist with billing and insurance verification, maintain accurate patient records, ensure HIPAA confidentiality, and support office operations to keep the front desk organized and welcoming.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Previous receptionist/administrative experience in healthcare preferred.
• Strong communication and interpersonal skills with diverse populations.
• Experience with EHR systems is preferred.

Responsibilities

• Greet patients and visitors warmly, creating a positive first impression.
• Assist with check-in/check-out and collect necessary information accurately.
• Manage appointment scheduling, rescheduling, and confirmations.
• Answer and direct phone calls, provide information, and coordinate with staff.
• Perform data entry, maintain patient records, and handle correspondence.
• Assist with billing and insurance verification when needed, ensuring accuracy.
• Maintain a clean, organized front desk and waiting area, and manage supplies.
• Ensure HIPAA compliance and confidentiality in all interactions.
• Resolve patient concerns and coordinate with team to improve experiences.

Skills

Communication skills

Interpersonal skills

Multitasking

Office equipment proficiency

EHR systems experience

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) software

Job description

CloseKnit MSO in Washington, DC seeks a friendly Front Desk Receptionist to be the first contact for patients and visitors. You will provide excellent customer service, check-in and check-out, and manage calls with a professional demeanor in a fast-paced healthcare setting.

You will coordinate appointments, assist with billing and insurance verification, maintain accurate patient records, ensure HIPAA confidentiality, and support office operations to keep the front desk organized and welcoming.