Clinic Front Desk & Scheduling Specialist

CloseKnit Primary Care; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

CloseKnit Primary Care in Washington, DC seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors, delivering excellent customer service in a fast-paced clinic environment.

You will manage check-in/check-out, appointment scheduling, phone inquiries, and basic administrative tasks, while upholding HIPAA and patient confidentiality with attention to detail and professionalism.

Qualifications

• Strong communication and interpersonal abilities to greet patients and manage inquiries.
• Excellent organizational skills and attention to detail in a busy clinic.
• Experience in receptionist/administrative roles, preferably healthcare.
• Familiarity with HIPAA regulations and patient confidentiality.

Responsibilities

• Greet patients and visitors warmly, creating a professional first impression.
• Assist with check-in and check-out, collecting complete information.
• Manage appointment scheduling, rescheduling and confirmations.
• Answer calls promptly, direct inquiries and provide information.
• Maintain patient records and support billing/insurance verification as needed.
• Keep front desk and waiting area organized and stocked.
• Ensure HIPAA compliance and careful handling of confidential data.
• Collaborate with staff to resolve scheduling conflicts and improve flow.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Interpersonal skills

Education

High school diploma

Healthcare administration certification

Tools

EHR systems

Office equipment

Job description

CloseKnit Primary Care in Washington, DC seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors, delivering excellent customer service in a fast-paced clinic environment.

You will manage check-in/check-out, appointment scheduling, phone inquiries, and basic administrative tasks, while upholding HIPAA and patient confidentiality with attention to detail and professionalism.