Patient Experience Coordinator - Front Desk & Scheduling

Duly Health and Care; Schaumburg (IL); In loco; USD 23.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption and surrogacy benefits

Descrizione del lavoro

Duly Health and Care in Schaumburg, IL seeks a Patient Service Representative to greet patients, schedule appointments, collect co-pays, and manage referrals. You will support front desk operations and ensure a smooth patient experience while maintaining HIPAA standards.

The role requires a high school diploma and at least 1 year in a medical office or reception. EPIC proficiency is a plus; 40-hour work week, Monday–Friday, with varying hours.

Competenze

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist or front desk role strongly preferred.

Mansioni

• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling.
• Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.
• Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy.
• Uses EPIC and other systems to update patient demographics, verify insurance details, generate forms, respond to emails, and ensure emergency contact information is documented.
• Assists with scheduling follow-up and in-house Specialist referral appointments.
• Participates in daily/weekly team huddles to share updates and improvements.
• Monitors patient wait times and communicates delays with empathy and professionalism.
• Maintains patient confidentiality and adheres to HIPAA standards.

Conoscenze

Customer service

Front desk experience

EPIC system

Formazione

High School diploma or equivalent

Strumenti

EPIC

Descrizione del lavoro

Duly Health and Care in Schaumburg, IL seeks a Patient Service Representative to greet patients, schedule appointments, collect co-pays, and manage referrals. You will support front desk operations and ensure a smooth patient experience while maintaining HIPAA standards.

The role requires a high school diploma and at least 1 year in a medical office or reception. EPIC proficiency is a plus; 40-hour work week, Monday–Friday, with varying hours.