Patient Experience & Appointment Scheduler

Ventura Orthopedics and Sports Medicine; Camarillo (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Ventura Orthopedics and Sports Medicine is seeking a detail-oriented appointment scheduler to be the first point of contact for patients. The role involves handling appointment scheduling, cancellations, and coordinating with physicians and staff to ensure a smooth patient experience.

The ideal candidate has a high school diploma, 12–18 months of call center or customer service experience, and strong communication skills. Bilingual English/Spanish is preferred but not required.

Qualifications

• Outstanding communication and professional interaction with patients.
• Strong organization and ability to manage front desk tasks.
• Excellent customer service mindset and patient focus.
• Good problem-solving and multi-tasking abilities.

Responsibilities

• Schedule patient appointments and manage changes as needed.
• Take messages for physicians and medical staff.
• Verify insurance and authorizations when applicable.
• Assist with overflow work and cover front desk during absences.

Skills

Strong communication

Organizational skills

Customer service

Problem solving

Education

High school diploma or GED

Job description

Ventura Orthopedics and Sports Medicine is seeking a detail-oriented appointment scheduler to be the first point of contact for patients. The role involves handling appointment scheduling, cancellations, and coordinating with physicians and staff to ensure a smooth patient experience.

The ideal candidate has a high school diploma, 12–18 months of call center or customer service experience, and strong communication skills. Bilingual English/Spanish is preferred but not required.