Temporary Appointment Scheduler

Ventura Orthopedics Inc.; Oxnard (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Ventura Orthopedics Inc. is seeking a detail-oriented appointment scheduler to be the first point of contact for patients, ensuring smooth scheduling and warm service.

You will manage appointments, verify insurance, coordinate interpreters, process copays, and support the front desk during busy times.

Qualifications

• Minimum high school diploma or GED with 12–18 months of related call center experience.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and maintain composure in a fast-paced environment.

Responsibilities

• Schedule patient appointments and reschedule as needed.
• Consult patients regarding insurance contracts and authorizations.
• Take messages for physicians and medical assistants.
• Verify insurance (E & B) and assist with front desk overflow.
• Process copays and payments in the EHR system (eCW).
• Coordinate interpreters as required.
• Respond to inquiries via text messaging software.
• Cover front desk staff during sick days/vacations.

Skills

Communication

Organization

Customer service

Problem solving

Education

GED or high school diploma

Job description

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Schedule patient appointments
• Cancel and reschedule appoints as necessary
• Consult patients regarding participating status of various insurance contracts
• Take messages for physicians and medical assistants
• Checks HMO encounters for authorizations
• Schedules/confirms interpreters
• Insurance verification (E & B)
• Help front office staff with overflow work
• Cover front office staff (sick/vacation)
• Respond to all enquiries through text messaging software
• Process payments in eCW for copays, balances, or past due debt
• Other duties as assigned

Requirements

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer/patient service

Good problem-solving skills

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience