Front Desk Specialist — Patient Experience (Orthopedics)

Ventura-Orthopedics-; Camarillo (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

PTO

Sick Leave

Health Insurance

401(k)

FSA

Life Insurance

Uniform Allowance

Professional Development

Career Growth

Competitive Pay

Job summary

Ventura Orthopedics is seeking a Front Desk Receptionist to greet patients, manage check-ins, and support daily clinic operations. You will be the first point of contact, delivering friendly, professional service while coordinating scheduling and insurance information.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced orthopedic practice. A high school diploma and valid computer skills are required, with prior medical office exposure preferred.

Qualifications

• High School Diploma or GED required.
• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently.
• Welcome patients and provide exceptional customer service.
• Verify and update patient demographics and insurance information.
• Collect patient balances, co-payments, co-insurance, and surgery fees.
• Schedule walk-in appointments as needed.
• Verify no-show appointments and update scheduling records.
• Log and track films and other medical records received.
• Obtain and verify eligibility and benefits (E&B) when necessary.
• Scan and upload patient documents, identification, and insurance cards.
• Verify claims mailing addresses and patient information.
• Perform partial CPQ data entry in designated systems.
• Update MBC forms annually as required.
• Verify daily cash logs and payment records.
• Maintain a clean, organized, and welcoming lobby area.
• Serve as a liaison between patients, providers, medical assistants, and clinic staff.
• Assist with additional administrative duties as assigned.

Skills

Excellent communication

Organizational skills

Customer service

Detail oriented

Team player

Education

High School Diploma or GED

Job description

Ventura Orthopedics is seeking a Front Desk Receptionist to greet patients, manage check-ins, and support daily clinic operations. You will be the first point of contact, delivering friendly, professional service while coordinating scheduling and insurance information.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced orthopedic practice. A high school diploma and valid computer skills are required, with prior medical office exposure preferred.