Front Desk Receptionist - Patient Experience Advocate

Ventura Orthopedics and Sports Medicine; Ventura (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

Sick Leave

Holidays

Health Insurance

401(k) Retirement Plan

Flexible Spending Account (FSA)

Life Insurance

Uniform Allowance

Professional Development Opportunities

Supportive Team Environment

Career Growth Opportunities

Competitive Compensation

Job summary

Ventura Orthopedics is seeking a Front Desk Receptionist to serve as the first point of contact for patients and support the daily functions of a busy orthopedic practice. You will create a welcoming, efficient clinic experience while handling check-ins, payments, scheduling, and record management.

The ideal candidate has 12–18 months of customer service or medical office experience, strong communication skills, and a professional, smiling demeanor.

Qualifications

• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently.
• Welcome patients and provide exceptional customer service.
• Verify and update patient demographics and insurance information.
• Collect patient balances, co-payments, co-insurance, and surgery fees.
• Schedule walk-in appointments as needed.
• Verify no-show appointments and update scheduling records.
• Log and track films and other medical records received.
• Obtain and verify eligibility and benefits (E&B) when necessary.
• Scan and upload patient documents, identification, and insurance cards.
• Verify claims mailing addresses and patient information.
• Perform partial CPQ data entry in designated systems.
• Update MBC forms annually as required.
• Verify daily cash logs and payment records.
• Maintain a clean, organized, and welcoming lobby area.
• Serve as a liaison between patients, providers, medical assistants, and clinic staff.
• Assist with additional administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professionalism

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

Ventura Orthopedics is seeking a Front Desk Receptionist to serve as the first point of contact for patients and support the daily functions of a busy orthopedic practice. You will create a welcoming, efficient clinic experience while handling check-ins, payments, scheduling, and record management.

The ideal candidate has 12–18 months of customer service or medical office experience, strong communication skills, and a professional, smiling demeanor.