Front Desk Receptionist: Patient Experience Champion

Ventura Orthopedics and Sports Medicine; Camarillo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Paid Holidays

Health Insurance Benefits

401(k) Retirement Plan

Flexible Spending Account (FSA)

Supplemental Insurance Options

Life Insurance

Uniform Allowance

Professional Development Opportunities

Supportive Team Environment

Career Growth Opportunities

Competitive Compensation

Job summary

Ventura Orthopedics and Sports Medicine is seeking a friendly Front Desk Receptionist to greet patients, collect demographics and payments, and support scheduling in a fast-paced orthopedic clinic.

The ideal candidate has 12–18 months of customer service experience, can handle sensitive information, and thrives in a welcoming, professional environment. Full-time benefits are provided, including PTO, health insurance, and retirement plans.

Qualifications

• High School Diploma or GED required.
• 12 to 18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• Equivalent combination of education and experience may be considered.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently.
• Welcome patients and provide exceptional customer service.
• Verify and update patient demographics and insurance information.
• Collect patient balances, co-payments, co-insurance, and surgery fees.
• Schedule walk-in appointments as needed.
• Verify no-show appointments and update scheduling records.
• Log and track films and other medical records received.
• Obtain and verify eligibility and benefits (E&B) when necessary.
• Scan and upload patient documents, identification, and insurance cards.
• Verify claims mailing addresses and patient information.
• Perform partial CPQ data entry in designated systems.
• Update MBC forms annually as required.
• Verify daily cash logs and payment records.
• Maintain a clean, organized, and welcoming lobby area.
• Serve as a liaison between patients, providers, medical assistants, and clinic staff.
• Assist with additional administrative duties as assigned.

Education

High School Diploma or GED

Job description

Ventura Orthopedics and Sports Medicine is seeking a friendly Front Desk Receptionist to greet patients, collect demographics and payments, and support scheduling in a fast-paced orthopedic clinic.

The ideal candidate has 12–18 months of customer service experience, can handle sensitive information, and thrives in a welcoming, professional environment. Full-time benefits are provided, including PTO, health insurance, and retirement plans.