Front Desk & Patient Experience Coordinator

Ventura Orthopedics Inc.; Camarillo, Northern (CA, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO

Sick Leave

Paid Holidays

Health Insurance

401(k)

FSA

Supplemental Insurance

Life Insurance

Uniform Allowance

Professional Development

Team Environment

Career Growth

Competitive Compensation

Job summary

Ventura Orthopedics Inc. is seeking a Front Desk Receptionist to create a welcoming first impression for patients and support daily clinic operations in a fast-paced orthopedic practice.

You will check in patients, verify insurance, collect payments, and coordinate with providers and staff to ensure a smooth patient experience. The role requires excellent communication and organizational skills in a busy healthcare setting.

Qualifications

• High School Diploma or GED required.
• 12–18 months of customer service, medical office, receptionist, front office, or related experience preferred.
• Equivalent combination of education and experience may be considered.
• Proficiency with computers, office equipment, and data entry systems.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Check in patients accurately and efficiently.
• Welcome patients and provide exceptional customer service.
• Verify and update patient demographics and insurance information.
• Collect patient balances, co-payments, co-insurance, and surgery fees.
• Schedule walk-in appointments as needed.
• Verify no-show appointments and update scheduling records.
• Log and track films and other medical records received.
• Obtain and verify eligibility and benefits (E&B) when necessary.
• Scan and upload patient documents, identification, and insurance cards.
• Verify claims mailing addresses and patient information.
• Perform partial CPQ data entry in designated systems.
• Update MBC forms annually as required.
• Verify daily cash logs and payment records.
• Maintain a clean, organized, and welcoming lobby area.
• Serve as a liaison between patients, providers, medical assistants, and clinic staff.
• Assist with additional administrative duties as assigned.

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Tools

Data entry systems

Office equipment

Job description

Ventura Orthopedics Inc. is seeking a Front Desk Receptionist to create a welcoming first impression for patients and support daily clinic operations in a fast-paced orthopedic practice.

You will check in patients, verify insurance, collect payments, and coordinate with providers and staff to ensure a smooth patient experience. The role requires excellent communication and organizational skills in a busy healthcare setting.