Adolescent Medicine Patient Experience Specialist

Boston Children's Hospital; Boston (MA); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Flexible schedules

Health, vision and dental insurance

Child care subsidies

Retirement savings plan

Résumé du poste

Boston Children’s Hospital seeks an administrative support professional to enhance patient experience by coordinating services and supporting departmental operations. You will contribute to process improvements and provide customer service that underpins hospital operations.

Under supervision, responsibilities include managing patient encounters, check-in/out, scheduling, and general administrative tasks. A high school diploma or GED is required, with emphasis on clear communication and empathy

Qualifications

• High school diploma or GED required.
• Strong communication skills (oral and written) and empathy for difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsabilités

• Patient Encounter Management: provide positive customer service, coordinate encounters, collaborate with referring providers, obtain authorizations, schedule patients.
• Check In / Check Out: greet patients/families, monitor schedule, coordinate flow with clinicians, record transactions in hospital systems.
• Administrative: triage calls, forward messages, provide routine clerical support and urgent issue handling.

Connaissances

Communication skills

Interpersonal skills

Formation

High school diploma or GED

Description du poste

Boston Children’s Hospital seeks an administrative support professional to enhance patient experience by coordinating services and supporting departmental operations. You will contribute to process improvements and provide customer service that underpins hospital operations.

Under supervision, responsibilities include managing patient encounters, check-in/out, scheduling, and general administrative tasks. A high school diploma or GED is required, with emphasis on clear communication and empathy