Patient Experience Advocate

ChenMed LLC; Dolton (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed in Dolton, IL is seeking a Care Facilitator to be the patient's first point of contact, delivering exceptional service and supporting scheduling, check-in/out, and administrative tasks.

You will greet patients, verify information, collect copays, and coordinate with clinical staff to ensure a smooth visit. This role emphasizes empathy, organization, and teamwork in a fast-paced primary care setting.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• BLS for Healthcare Providers preferred.
• Minimum 1 year of medical clinic experience required.

Responsibilities

• Greets patients and checks them in/out; schedules appointments and maintains lobby organization.
• Acts as gatekeeper for PCP and Specialist schedules, including maintaining frequent patient scheduling cadence.
• Uses computer systems to enter patient data, print forms, respond to emails, and generate patient packets.
• Conducts outreach calls and sends birthday/greeting cards to patients.
• Answers phones, takes messages, and directs communications to the right staff.
• Communicates information about ChenMed clinicians to patients and others.
• Verifies insurance and collects copays; assists with follow-ups and referrals.
• Escort patients to exam rooms and ensure comfort and safety.
• Supports PCP/HEDIS needs and tracks hospitalizations when relevant.
• Presents patient surveys and escalates service issues as needed.
• Participates in daily/weekly huddles with team.

Skills

Customer service

EMR software

Microsoft Office

Phone skills

Communication skills

Detail oriented

Verbal communication

Travel up to 10%

Education

High school diploma

Medical Assistant program

BLS certification

Tools

EMR systems

Office Suite

Job description

ChenMed in Dolton, IL is seeking a Care Facilitator to be the patient's first point of contact, delivering exceptional service and supporting scheduling, check-in/out, and administrative tasks.

You will greet patients, verify information, collect copays, and coordinate with clinical staff to ensure a smooth visit. This role emphasizes empathy, organization, and teamwork in a fast-paced primary care setting.