Patient Care Concierge & Front Desk Advocate

ChenMed; Oakland Park (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is seeking a Care Facilitator in Oakland Park to be the first point of contact for patients, delivering exceptional service and creating trusting relationships. You will handle check-ins/outs, scheduling, and basic administrative tasks while representing ChenMed’s patient-centered approach.

The role emphasizes outbound love calls, accurate data entry, insurance verification, and coordinating referrals.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet, check-in and check-out patients; schedule appointments and maintain lobby organization.
• Act as gatekeeper for PCP and Specialists schedules and ensure timely patient flow.
• Enter patient information, process forms, respond to emails, and prepare New Patient packets.
• Conduct love calls and send birthday/greeting cards to patients.
• Answer phones, take messages, and direct to appropriate personnel.
• Communicate ChenMed staff information to patients and others.
• Verify insurance details and collect copays; arrange referrals as needed.
• Escort patients to exam rooms and ensure comfort.

Skills

Customer service

EMR knowledge

Microsoft Office

Communication skills

Attention to detail

Listening skills

Team player

English fluency

Phone skills

Education

High school diploma

Nationally accredited Medical Assistant program

Tools

EMR systems

Microsoft Office

Job description

ChenMed is seeking a Care Facilitator in Oakland Park to be the first point of contact for patients, delivering exceptional service and creating trusting relationships. You will handle check-ins/outs, scheduling, and basic administrative tasks while representing ChenMed’s patient-centered approach.

The role emphasizes outbound love calls, accurate data entry, insurance verification, and coordinating referrals.