Patient Concierge & Care Advocate

ChenMed LLC; North Carolina; On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is hiring a Care Facilitator to be a primary contact for patients, delivering exceptional customer service and basic administrative support at our NC clinic. The role includes greeting patients, checking them in and out, scheduling appointments and updating records.

Ideal candidates will have a high school diploma, Medical Assistant program completion preferred, and at least 1 year in a medical clinic. BLS preferred; willingness to travel locally up to 10%? (if applicable).

Qualifications

• High school diploma or equivalent education required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Interacts with patients and records information while greeting, checking-in, checking-out or scheduling appointments.
• Acts as gatekeeper for PCP and Specialists schedules, ensuring top patients are scheduled every 13 days.
• Uses computer equipment to add patient information, print forms, schedule appointments and respond to emails.
• Conducts love calls and mails birthday/greeting cards to patients.
• Answers phones, takes messages, and directs them to appropriate staff.
• Communicates information about ChenMed clinical personnel to patients and others.
• Verifies insurance and collects copays; assists with referrals when needed.
• Escorts patients to exam rooms and ensures comfort.
• Acts as HEDIS champion for PCP and reports patient hospitalizations.

Skills

Customer service

EMR systems

Microsoft Office

English fluency

Communication

Data accuracy

Education

High school diploma

Medical Assistant program

BLS certification

Tools

EMR software

Job description

ChenMed is hiring a Care Facilitator to be a primary contact for patients, delivering exceptional customer service and basic administrative support at our NC clinic. The role includes greeting patients, checking them in and out, scheduling appointments and updating records.

Ideal candidates will have a high school diploma, Medical Assistant program completion preferred, and at least 1 year in a medical clinic. BLS preferred; willingness to travel locally up to 10%? (if applicable).