Care Facilitator: Patient Concierge & Scheduler

ChenMed LLC; Berwyn (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonuses

Employee benefits

Job summary

ChenMed is seeking a Care Facilitator in Berwyn, IL to be the first contact for patients, delivering outstanding customer service and advocacy. You will check patients in/out, schedule appointments, and support the care team with administrative tasks while maintaining patient confidentiality.

The role requires 1 year of medical clinic experience, strong communication skills, and a friendly, patient-focused attitude. Evening/weekend availability may be needed.

Qualifications

• High school diploma required.
• Graduation from a Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet and check in/out patients; schedule appointments.
• Act as gatekeeper for PCP and specialists schedules.
• Enter patient information into EMR and print forms.
• Communicate appointment details and collect co-pays.
• Escort patients to exam rooms and ensure comfort.
• Support clinicians with coordination and follow-up referrals.

Skills

Customer service

EMR systems

Microsoft Office

Phone etiquette

English fluency

Education

High school diploma

Medical Assistant program

Tools

Office software

Scheduling software

Job description

ChenMed is seeking a Care Facilitator in Berwyn, IL to be the first contact for patients, delivering outstanding customer service and advocacy. You will check patients in/out, schedule appointments, and support the care team with administrative tasks while maintaining patient confidentiality.

The role requires 1 year of medical clinic experience, strong communication skills, and a friendly, patient-focused attitude. Evening/weekend availability may be needed.