Front Desk & Patient Experience Champion

ChenMed LLC; Hiawassee (GA); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed LLC in Georgia is seeking a Care Facilitator to welcome patients, check them in and out, and schedule appointments, delivering exceptional customer service. The role supports basic secretarial tasks and helps ensure smooth clinic operations.

The Care Facilitator acts as the first point of contact, maintaining patient records, handling calls, and coordinating with medical staff while upholding ChenMed’s standards of kindness and efficiency.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• At least 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Interacts with patients and records information while greeting and scheduling appointments.
• Conducts lobby checks to maintain organization and cleanliness.
• Serves as gatekeeper for PCP and Specialists schedules and ensures timely appointments.
• Uses computer systems to add patient info, print forms, schedule appointments, and respond to emails.
• Verifies patient insurance and collects copays.
• Assists with scheduling follow-ups and referrals as needed.
• Escorts patients to exam rooms and ensures comfort and well-being.
• Maintains patient confidentiality and handles correspondence as needed.

Skills

Customer service

EMR knowledge

Microsoft Office

English fluency

Education

High school diploma

Medical Assistant program

BLS certification

Tools

EMR software

Microsoft Office

Job description

ChenMed LLC in Georgia is seeking a Care Facilitator to welcome patients, check them in and out, and schedule appointments, delivering exceptional customer service. The role supports basic secretarial tasks and helps ensure smooth clinic operations.

The Care Facilitator acts as the first point of contact, maintaining patient records, handling calls, and coordinating with medical staff while upholding ChenMed’s standards of kindness and efficiency.