Patient Experience & Access Specialist

Hanger; Westwood (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Holidays (8 paid)

Floating holidays

PTO: Vacation & Sick

Medical, Dental, Vision

401k

Parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. seeks a friendly front desk receptionist in Massachusetts to ensure a smooth patient experience. You will greet patients, verify information, handle payments, and support appointment scheduling at the clinic front desk.

The role requires strong communication skills, basic computer proficiency, and a willingness to work with diverse patient populations. A valid driver’s license is preferred.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license.

Responsibilities

• Greet and assist patients at arrival, provide wait time information, and answer inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts/measures, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and inform patients about experience programs and resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Job description

Hanger, Inc. seeks a friendly front desk receptionist in Massachusetts to ensure a smooth patient experience. You will greet patients, verify information, handle payments, and support appointment scheduling at the clinic front desk.

The role requires strong communication skills, basic computer proficiency, and a willingness to work with diverse patient populations. A valid driver’s license is preferred.