Front Desk & Patient Access Specialist

Hanger; Portland (ME); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

401k retirement plan

Paid holidays (8 national + 4 floating

PTO: vacation and sick time

Parental leave

Employee referral bonus

Mentorship programs

Résumé du poste

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role requires strong communication skills, front office proficiency, and the ability to manage patient records and payments.

You will greet patients, verify demographics, handle registrations, collect payments, and schedule follow-ups. A high school diploma and a valid driver’s license are required, with prior medical front office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be used in selection.
• Less than one year of customer service or related experience required.
• Receptionist/front office experience preferred.
• Valid driver’s license required or eligible.

Responsabilités

• Greet and assist patients at the front desk, provide wait-time information and answer inquiries.
• Verify and update patient demographics and insurance at check-in; handle walk-ins.
• Collect patient payments including deductibles, co-pays, and co-insurance.
• Coordinate follow-up appointments including casts, measurements, deliveries, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Connaissances

Interpersonal communication

Oral communication

Written communication

Typing (30 wpm)

Customer service

Data entry

Phone etiquette

Formation

High school diploma or equivalent

Outils

Windows OS

Description du poste

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role requires strong communication skills, front office proficiency, and the ability to manage patient records and payments.

You will greet patients, verify demographics, handle registrations, collect payments, and schedule follow-ups. A high school diploma and a valid driver’s license are required, with prior medical front office experience preferred.