Patient Access & Scheduling Coordinator

Hanger; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid holidays & 4 floating holidays

PTO: vacation & sick time

Medical, Dental, Vision benefits

401(k) retirement plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. in Worcester, MA is seeking a friendly front desk receptionist to ensure a seamless patient experience. You will greet patients, guide them to the waiting area, verify demographics, and assist with insurance details while supporting clinic staff.

You will handle patient payments, schedule follow-ups, maintain electronic health records, and coordinate with the Revenue Cycle Management team. Proficiency with Windows software and basic office equipment, plus strong communication and

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be administered as part of the selection process.
• Less than one year of customer service or related experience required.
• Receptionist/medical front office experience preferred.
• Valid driver’s license and driving record per policy.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time information and address inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-ins.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast/measure and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.

Skills

Interpersonal communication

Oral communication

Written communication

Typing 30 wpm

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. in Worcester, MA is seeking a friendly front desk receptionist to ensure a seamless patient experience. You will greet patients, guide them to the waiting area, verify demographics, and assist with insurance details while supporting clinic staff.

You will handle patient payments, schedule follow-ups, maintain electronic health records, and coordinate with the Revenue Cycle Management team. Proficiency with Windows software and basic office equipment, plus strong communication and