Patient Access Coordinator: Front Desk & Care Liaison

Hanger Inc; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Holidays

PTO (Vacation & Sick Time)

Parental Leave

Employee Referral Bonus

Mentorship Programs

Job summary

Hanger, Inc. in Worcester, MA is hiring a front desk receptionist to ensure a smooth patient experience. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments and prosthetic care plans.

The role requires strong communication, computer proficiency, and a valid driver’s license. Experience in a medical front office is a plus; a competitive benefits package is offered.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist role or medical front office preferred.
• Valid driver's license and acceptable driving record required.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times.
• Verify patient demographics and insurance during check-in; register walk-ins.
• Collect payments including deductibles and co-pays at the front desk.
• Schedule follow-up appointments, casts, measures, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk reception

Customer service

Communication skills

Computer proficiency

Driver's license

Education

High school diploma

Job description

Hanger, Inc. in Worcester, MA is hiring a front desk receptionist to ensure a smooth patient experience. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments and prosthetic care plans.

The role requires strong communication, computer proficiency, and a valid driver’s license. Experience in a medical front office is a plus; a competitive benefits package is offered.