Patient Access Specialist & Front Desk Liaison

Hanger Inc; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation packages

8 paid holidays and 4 floating days

PTO with vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Employee referral program

Mentorship programs

Job summary

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments, including cast and measure activities and prosthetic care plans.

The ideal candidate has a high school diploma, strong communication and computer skills, and experience in medical front office; a valid driver's license is required.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or administrative experience.
• Receptionist experience or medical front office experience preferred.
• Must have, or be eligible to obtain, a valid driver's license.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times.
• Verify and update patient demographics and insurance details at check-in.
• Collect patient payments including deductibles and copays.
• Coordinate follow-up appointments, including cast and measure and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Education

High school diploma

Tools

Windows-based software

Email systems

Job description

Hanger, Inc. seeks a front desk receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments, including cast and measure activities and prosthetic care plans.

The ideal candidate has a high school diploma, strong communication and computer skills, and experience in medical front office; a valid driver's license is required.