Patient Access & Scheduling Specialist

Hanger Inc; Westwood (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Hanger Inc. is seeking a Front Office Assistant to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, handle payments, and schedule follow-ups at clinic fronts across MA. The role supports clinic services and patient experience initiatives.

The ideal candidate has strong receptionist experience, solid computer skills, and a customer-focused approach to healthcare administration. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined.

Responsibilities

• Greet and assist patients at the front desk; provide information on wait times and inquiries.
• Verify and update patient demographics and insurance details during check-in; handle registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services, and provide information on patient experience programs.

Skills

Customer service

Receptionist experience

Medical front office

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Alpha filing system

Job description

Hanger Inc. is seeking a Front Office Assistant to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, handle payments, and schedule follow-ups at clinic fronts across MA. The role supports clinic services and patient experience initiatives.

The ideal candidate has strong receptionist experience, solid computer skills, and a customer-focused approach to healthcare administration. A valid driver’s license is required.