Patient Engagement & Scheduling Specialist

Cone Health Medical Group; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Engagement Agent to handle front-line call center duties, schedule and coordinate care with minimal supervision. You will manage inbound/outbound calls, remind patients of appointments, initiate referrals, and support appointment rescheduling and follow-up communications.

Requires a high school diploma and at least 1 year of experience in a patient-facing role.

Qualifications

• Proven communication skills for handling inbound/outbound calls.
• Ability to coordinate referrals and schedule appointments efficiently.
• Experience in reminding patients and following up on care instructions.

Responsibilities

• Answers inbound or makes outbound calls and directs callers appropriately.
• Reminds patients of upcoming appointments and relays instructions.
• Schedules various types of appointments for providers.
• Initiates referrals and assists with pre-registration and insurance verification as needed.
• Handles paperwork related to patient care and communicates follow-ups.

Skills

Phone calls

Customer service

Appointment scheduling

Referrals coordination

Appointment reminders

Follow-up communications

Education

High School Diploma or equivalent

Job description

Cone Health Medical Group is seeking a Patient Engagement Agent to handle front-line call center duties, schedule and coordinate care with minimal supervision. You will manage inbound/outbound calls, remind patients of appointments, initiate referrals, and support appointment rescheduling and follow-up communications.

Requires a high school diploma and at least 1 year of experience in a patient-facing role.