Patient Access & Care Coordination Specialist

Cone Health Medical Group; Mebane (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Advocate II to support front office operations, including patient registration, insurance verification, referrals and onboarding of new hires. This role emphasizes delivering outstanding customer service and accurate data capture to assist with payment processing and insurance billing.

Essential duties include scheduling management, adherence to No Surprise Act, cash handling, and coordinating communications across clinics.

Qualifications

• Requires high school diploma or equivalent.
• Experience in medical clerical setting preferred.
• Familiarity with insurance verification and patient scheduling.

Responsibilities

• Assist patients through registration and verify demographics and insurance.
• Assist new employees with registration workflows.
• Follow protocols for collecting and posting co-pays and payments.

Skills

Customer service

Registration workflows

Communication

De-escalation

Education

High School Diploma or equivalent

Certified medical office training

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group is seeking a Patient Access Advocate II to support front office operations, including patient registration, insurance verification, referrals and onboarding of new hires. This role emphasizes delivering outstanding customer service and accurate data capture to assist with payment processing and insurance billing.

Essential duties include scheduling management, adherence to No Surprise Act, cash handling, and coordinating communications across clinics.