Patient Access & Scheduling Specialist

Cone Health Medical Group; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health Medical Group in Winston-Salem, NC is seeking a Patient Access Advocate II to support front office operations, verify demographics and insurance, and manage referrals and scheduling with a focus on excellent patient service.

Required: high school diploma; 1 year clerical experience in medical setting; EPIC Cadence/Prelude proficiency; strong customer service. This role trains new staff and ensures accurate billing support and smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience in medical setting.
• Proficiency with EPIC Cadence/Prelude and healthcare customer service.

Responsibilities

• Assist patients through registration and verify demographics and insurance.
• Assist new employees with registration workflows.
• Follow protocols for collecting and posting co-pays and payments.
• Adhere to No Surprise Act.
• Maintain accurate cash drawer and daily deposits.
• Schedule single or multiple clinics and manage appointments.
• Handle calls, messages, and emails with timely follow-up.
• Manage referrals and pre-certifications as needed.
• Provide a positive guest experience following Steps of Service.
• Deescalate situations when necessary.
• Train new staff on clerical tasks and patient information handling.
• Mail new patient packets and contact patients before appointments.
• Document no-shows and follow policy.

Skills

Customer service

Scheduling

Registration workflows

De-escalation

Education

High School Diploma

Medical office training certificate

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group in Winston-Salem, NC is seeking a Patient Access Advocate II to support front office operations, verify demographics and insurance, and manage referrals and scheduling with a focus on excellent patient service.

Required: high school diploma; 1 year clerical experience in medical setting; EPIC Cadence/Prelude proficiency; strong customer service. This role trains new staff and ensures accurate billing support and smooth patient flow.