Patient Engagement Agent

Cone Health Medical Group; Jamestown (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Cone Health Medical Group in Jamestown, NC is seeking a Patient Engagement Agent to handle all first call resolution for practices assigned to the call center. The role supports scheduling emergency and routine protocols, pre-registers patients, verifies insurance, and assists with referrals.

Working with minimal supervision, you will contact patients to remind them of appointments, reschedule as needed, and organize paperwork related to patient care.

Qualifications

• Required: High School Diploma or equivalent.
• Required: 1 year of experience.

Responsibilities

• Answers inbound and outbound calls; directs callers and handles calls efficiently.
• Exhibits high level of service to callers and staff.
• Initiates referrals for specialist appointments, procedures and tests.
• Contacts patients by phone to remind of appointments and follow-up care questions.
• Cancels and reschedules appointments as needed.
• Organizes and distributes mail and paperwork related to patient care.
• Schedules appointments for providers and communicates instructions to patients.
• Takes requests for refills, labs and test results as required.
• Assists with patient call backs as appropriate.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision, this role is responsible for scheduling emergency and non-emergency protocols of the various departments served, as well as managing community calls for any inquiry to the health system. For procedures, this position may pre-register the patient, verifying insurance, and assist with making referrals. The schedule for this position is Monday - Friday, 8AM - 5PM.

Essential Job Function

• Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
• Consistently exhibits the highest level of service to all callers and fellow staff.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
• Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed.
• Cancels and reschedules appointments as needed.
• Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
• Takes requests for refills, labs and test results, if required.
• Assists with patient call backs as is appropriate.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent.

Experience

• Required: 1 year