Care Access Concierge - Patient Scheduling & Support

NAACPJobFinder; Chapel Hill (NC); Vor Ort; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

UNC Health in Chapel Hill, NC, is hiring a Care Access Specialist to serve as the first point of contact for patients, staff, and physicians. You will schedule outpatient appointments, verify demographics and insurance, and coordinate messaging across clinics, ensuring accurate registration and smooth front-end operations.

The role requires a high school diploma or GED and at least 3 years of customer service/clerical experience.

Qualifikationen

• Three (3) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Aufgaben

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinic environment Meets call quality, patient registration, and scheduling standards.
• Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Outpatient clinic staff will perform the aforementioned tasks and all pertinent registration, check in/out, scheduling, and patient liability collection workflows as applicable for their location.
• Schedules all patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
• Answers telephones, directs calls, places outbound calls, takes and delivers messages in Epic.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned, message and respond to patient messages in the two-way texting platform, answer clinic and provider in-basket messages, work clinic cancellation, no show, and recall worklists.
• 12.Other admin work as needed

Kenntnisse

Customer service

Clerical work

Phone handling

Epic (EHR)

Ausbildung

High school diploma or GED

Tools

Epic

Jobbeschreibung

UNC Health in Chapel Hill, NC, is hiring a Care Access Specialist to serve as the first point of contact for patients, staff, and physicians. You will schedule outpatient appointments, verify demographics and insurance, and coordinate messaging across clinics, ensuring accurate registration and smooth front-end operations.

The role requires a high school diploma or GED and at least 3 years of customer service/clerical experience.