Patient Coordinator

MedQuest Imaging; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

No Overnight Shifts

Generous PTO and holidays

Medical, dental, vision benefits

Quarterly performance bonus

5% retirement match

Job summary

MedQuest Imaging is seeking a friendly and organized front desk/patient coordinator for our outpatient imaging center in Columbia, SC. You will greet patients, manage check-in, answer calls, schedule appointments, and support billing tasks to ensure a smooth patient experience.

This role emphasizes exceptional customer service, clear communication, and the ability to multitask in a fast-paced healthcare setting. No overnight shifts, with competitive benefits and growth opportunities.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer support or hospitality is preferred.
• Strong communication skills, both written and verbal.
• Proficient with computers and basic software; ability to multitask.

Responsibilities

• Greet patients and visitors to create a welcoming environment.
• Check patients in and answer/ route phone calls.
• Schedule patient appointments and manage front desk duties.
• Assist with collecting balances at time of service and related tasks.

Skills

Customer service

Communication

Computer skills

Multi-tasking

Detail oriented

Fast-paced environment

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

What We Offer

Ready to Make a Meaningful Impact in Healthcare?

Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.

Why Healthcare Professionals Choose MedQuest Imaging

• No Overnight or On-Call Shifts
• Generous PTO and paid holidays to support work-life balance
• Competitive medical, dental, and vision benefits
• Quarterly performance bonus program
• 5% retirement match and competitive total rewards package

What You'll Do

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Required Qualifications

What We're Looking For

• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Qualifications

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree