Patient Coordinator (PRN)

MedQuest Imaging; Durham (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

No Overnight Shifts

No On-Call Shifts

Generous PTO & Holidays

Medical, Dental & Vision

Quarterly Bonus

5% Retirement Match

Job summary

MedQuest Imaging in Durham, NC is seeking a PRN Front Desk Associate to join our outpatient imaging team. You’ll greet patients, coordinate with referring physicians, and support a patient‑focused center with a friendly, professional demeanor.

No overnight or on‑call shifts, generous PTO, and competitive benefits are part of our total rewards. You’ll handle check‑ins, scheduling, and basic front desk duties while contributing to a positive patient experience.

Qualifications

• High School Diploma or equivalent.
• 0–2+ years of experience in a customer support role or hospitality.
• Strong customer service background.
• Professional written and verbal communication skills.
• Working knowledge and ability to perform accurately and efficiently on computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Be the initial contact for patients, families, and the public.
• Welcome patients and visitors to the imaging center.
• Check-in patients and answer phones.
• Route calls to the appropriate party.
• Schedule patient appointments.
• Collect balances at time of service.
• Perform front desk duties as needed.

Skills

Customer service

Communication skills

Computer literacy

Multi-tasking

Fast-paced work

Hospitality experience

Education

High School Diploma or equivalent

Job description

What We Offer

Ready to Make a Meaningful Impact in Healthcare?

Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.

What We Offer

Ready to Make a Meaningful Impact in Healthcare?

Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.

Why Healthcare Professionals Choose MedQuest Imaging

• No Overnight or On-Call Shifts
• Generous PTO and paid holidays to support work-life balance
• Competitive medical, dental, and vision benefits
• Quarterly performance bonus program
• 5% retirement match and competitive total rewards package

Facility: Durham Diagnostic Imaging | Location: Durham, NC | Status: PRN Float

With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won’t provide full‑time hours, it does offer a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow.

One of the key advantages of PRN is its built‑in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you’re looking for flexibility, balance, and control over your schedule.

What You'll Do

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Required Qualifications

What We're Looking For

• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Qualifications

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree