Customer Service Representative/ Call Center

Medquest, Inc.; United States; Remote; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive salary package

Health, Dental, and Vision insurance

Health Savings Account

Life insurance

Short/Long term disability insurance

Hybrid/Remote opportunities based on角色

Job summary

MedQuest Imaging is seeking a Customer Service Representative/Call Center to schedule procedures, register patients, and collect demographics and insurance information. The role supports the patient experience and requires effective communication and scheduling accuracy.

The position offers remote work with a day shift (Mon–Fri) and training provided. Strong customer service health industry knowledge is a plus, and the company highlights a competitive benefits package.

Qualifications

• High School Diploma or GED is required.
• 1 year experience in a related field is preferred.
• Ability to understand basic medical terminology is important.
• Excellent interpersonal and communication skills are essential.
• Exemplary keyboarding skills and experience with patient registration systems are expected.

Responsibilities

• Handle inbound and outbound calls with customers.
• Assist patients with inquiries and issues, providing accurate information.
• Register patients, schedule procedures, and verify demographics and insurance.
• Coordinate with insurance verification and pre-certification teams.
• Maintain records of customer interactions and meet performance targets.

Skills

Interpersonal skills

Communication skills

Medical terminology

Keyboarding

Problem solving

Education

High School Diploma or GED

Tools

Registration systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative/ Call Center

PCC ADMIN Full Time Administration

Salary Range: $18.00 To $19.50 Annually

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

The Customer Service Representative/ Call Center (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information.

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting:

• REMOTE -Work from home
• Secure private work location
• Access to High-Speed Internet is required

Responsibilities:

• Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
• Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
• Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure.
• Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
• Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures.
• Possesses the ability to accept change in a positive manner and implement change with positive results.
• Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answers phone calls from outside clinicians, requesting information.
• Takes requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

Education:

High School Diploma or GED

Prior Experience:

1 year experience in a related field

Special Qualifications:

• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and is self-directed.
• Good problem-solving skills. Basic medical terminology.
• Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
• Basic knowledge of hospital performed procedures.

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com .