Front Desk Coordinator (PRN)

MedQuest Imaging; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Benefits package

Limited or no weekend work

Hybrid/remote opportunities depending on role

Job summary

A leading imaging provider in Winston-Salem is seeking a Front Office Coordinator. This role involves welcoming patients, scheduling appointments, and handling front office duties. Candidates should have a High School Diploma or equivalent, strong customer service skills, and the ability to multitask. Experience in a medical setting is preferred. A competitive salary and hybrid work opportunities are offered.

Qualifications

• 0 - 2+ years of experience in a customer support role or hospitality field.
• Knowledge of medical terminology (preferred).
• Prior patient collections experience in a medical setting (preferred).
• Medical records experience (preferred).

Responsibilities

• Serve as the initial point of contact with patients and referring physicians.
• Welcome patients and their families, making them feel comfortable.
• Check patients in and perform front office duties.

Skills

Strong customer service background

Professional written communication skills

Professional verbal communication skills

Ability to multi-task

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Bachelor’s Degree (preferred)

Job description

5 days ago Be among the first 25 applicants

Overview

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf. Responsibilities include welcoming all patients and their family members, making patients and all visitors feel comfortable, checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and performing other front office/desk duties as necessary.

Education

• High School Diploma or equivalent

Prior Experience

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.