Customer Service Representative/ Call Center

MedQuest Associates LLC; Oregon; Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive salary package

Health, Dental, and Vision insurance

Health Savings Account

Life insurance

Short/Long term disability insurance

401(k) retirement plan

Job summary

MedQuest Imaging is seeking a customer service focused candidate to support our outpatient imaging operations from a remote home office in Oregon. You will handle patient calls, inquiries, scheduling, and insurance coordination to help ensure smooth exams.

Starting pay is $18.50–$19.75 per hour with a Monday–Friday day shift. Training is four weeks, followed by a standard 8:30/9:00 am – 5:30/5:30 pm schedule.

Qualifications

• Requires High School Diploma or GED.
• One year of related experience preferred.
• Excellent interpersonal and communication skills required.

Responsibilities

• Handle inbound and outbound phone calls; assist customers with inquiries and issues; maintain detailed records of interactions; meet performance targets.
• Coordinate with insurance verification and pre-certification to assist patients with questions; work with center staff to coordinate STAT add-on exams.
• Maintain scheduling knowledge and requirements for procedures; seek guidance when uncertain of procedure.
• Solicit feedback from supervisor to assess quality and effectiveness of work; participate in continuous improvement.

Skills

Interpersonal skills

Communication

Time management

Team player

Problem solving

Keyboarding

Medical terminology

Education

High School Diploma or GED

Tools

Patient registration systems

Personal computers

Job description

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

Salary: $18.50-$19.75 per hour depending on previous experience

Day Shift: Monday - Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting

• REMOTE - Work from home
• Secure private work location
• Access to High-Speed Internet is required

Responsibilities

• Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
• Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
• Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure.
• Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
• Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures.
• Possesses the ability to accept change in a positive manner and implement change with positive results.
• Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answers phone calls from outside clinicians, requesting information.
• Takes requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

Education: High School Diploma or GED

Prior Experience: 1 year experience in a related field

Special Qualifications

• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and is self-directed.
• Good problem-solving skills. Basic medical terminology.
• Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
• Basic knowledge of hospital performed procedures.

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment.

Benefits offered

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan

Patients, referring physicians, and healthcare systems count on MedQuest, and we're growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role.