Customer Service Representative/ Call Center

MedQuest Imaging; United States; Remote; USD 25,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Short/Long term disability insurance

401(k) retirement plan

Job summary

MedQuest Imaging is seeking a Customer Service Representative/Call Center (Patient Experience Navigator) to support patients from a remote location. The role focuses on handling calls, assisting with insurance questions, and coordinating exam scheduling with clinical staff.

The position requires a high school diploma, 1 year of related experience, and strong communication skills. Training is provided, with a standard M-F schedule and hybrid/remote opportunities depending on role.

Qualifications

• High School Diploma or GED is required.
• Excellent interpersonal and communication skills.
• Ability to understand basic medical terminology.
• Strong organizational and multitasking abilities.
• Team player with self-direction and initiative.
• Proficient keyboarding and basic PC skills.
• Familiarity with patient registration systems.

Responsibilities

• Handle inbound and outbound calls; resolve inquiries and provide information.
• Assist with insurance verification and pre-certification; coordinate STAT add-on exams.
• Manage scheduling knowledge and follow procedures; seek guidance when needed.
• Solicit supervisor feedback to assess quality and effectiveness.
• Maintain productivity and meet scheduling and quality goals.
• Remain calm and use good judgment in difficult situations to resolve patient issues.

Skills

Interpersonal communication

Medical terminology

Organizational skills

Teamwork

Problem solving

Keyboarding

PC literacy

Education

High School Diploma or GED

Tools

Patient registration systems

Job description

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

Customer Service Representative/ Call Center (Patient Experience Navigator)

Salary: $18.50-$19.75 per hour depending on previous experience

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting

• REMOTE - Work from home
• Secure private work location
• Access to High-Speed Internet is required

Responsibilities

• Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
• Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
• Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure.
• Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.
• Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
• Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures.
• Possesses the ability to accept change in a positive manner and implement change with positive results.
• Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
• Answers phone calls from outside clinicians, requesting information.
• Takes requests from referring physicians scheduling procedures.
• All other duties as assigned.

Qualifications

Education: High School Diploma or GED

Prior Experience

1 year experience in a related field

Special Qualifications

• Ability to understand basic medical terminology.
• Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Ability to work effectively as a member of a team and is self-directed.
• Good problem-solving skills. Basic medical terminology.
• Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
• Basic knowledge of hospital performed procedures.

Benefits

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role.

To learn more, visit www.MQImaging.com.