Patient Coordinator (PRN)

Medquest, Inc.; Durham (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

MedQuest Imaging is seeking a PRN Front Desk Administrator for the Durham Diagnostic Imaging center in Durham, NC. This role supports the imaging team by handling patient check-in, scheduling, phone calls, and balance collection, while providing exceptional customer service in a patient-focused environment.

As a PRN position, shifts are planned 2 weeks to a month in advance to accommodate PTO and coverage needs.

Qualifications

• High School Diploma or equivalent is required.
• 0-2+ years of experience in customer support or hospitality.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to use a computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and their families, welcoming them into the imaging center.
• Answer the telephone and route calls to the appropriate party.
• Schedule patient appointments and manage check-in processes.
• Collect balances from patients at time of service.
• Perform front desk/clerical duties as necessary.

Skills

Customer service

Communication skills

Computer literacy

Multi-tasking

Work in fast-paced environment

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DURHAM SOUTHPOINT PRN Administration Durham, NC, US

What We Offer

Ready to Make a Meaningful Impact in Healthcare?

Join a collaborative outpatient imaging team where every patient encounter is an opportunity to make a difference. At MedQuest Imaging, a wholly owned subsidiary of Novant Health, you'll provide compassionate, high-quality imaging services in a patient-focused environment while working alongside experienced patient coordinators, schedulers, and clinical teams committed to exceptional care.

Why Healthcare Professionals Choose MedQuest Imaging

• No Overnight or On-Call Shifts
• Generous PTO and paid holidays to support work-life balance
• Competitive medical, dental, and vision benefits
• Quarterly performance bonus program
• 5% retirement match and competitive total rewards package

Facility: Durham Diagnostic Imaging | Location: Durham, NC | Status: PRN Float

With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won’t provide full-time hours, it does offer a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow.

One of the key advantages of PRN is its built‑in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you’re looking for flexibility, balance, and control over your schedule.

What You'll Do

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

What We're Looking For

Required Qualifications:

• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Qualifications:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting