Scheduler

MedQuest Imaging; Fayetteville (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Benefits

Growth opportunities

Job summary

A healthcare imaging provider in Fayetteville is looking for a Scheduler to manage calls and scheduling for outpatient diagnostic imaging. You will be the first point of contact for referring providers and patients, ensuring efficient phone management and excellent customer service. Candidates should have strong communication skills and a high school diploma or GED. The position offers full-time hours with a supportive team environment. Join us to make a significant impact in healthcare while growing your career.

Qualifications

• 0-2 years of experience in a healthcare setting.
• Experience in a high-volume call center or fast-paced environment.

Responsibilities

• Serve as the first contact between the imaging center and referring providers.
• Schedule and process calls and faxes within 24 hours.
• Maintain good rapport with referring providers.
• Create remarkable patient experiences.
• Meet key performance indicator metrics.

Skills

Excellent communication skills

Typing skills (40+ WPM)

Detail-oriented

Knowledge of medical terminology

Ability to multi-task

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Scheduler at MedQuest Imaging

Be among the first 25 applicants.

Overview

Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

• Facility: Carolina Imaging of Fayetteville
• Location: 3628 Cape Center Drive
• Position Type: Full-Time
• Work Schedule: Monday‑Friday 8:00 am‑5:00 pm, with occasional Saturdays

Responsibilities

In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound/outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork. You will enjoy this position if you thrive in a high‑energy, fast‑paced environment and prefer following task‑oriented processes in your work, are energized by talking to people on the phone, and are driven to build top‑level patient care.

• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in‑house software system to accurately schedule multiple modalities (MRI, CT, Ultrasound, X‑ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high‑level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

Qualifications

Education

• High School Diploma or GED

Prior Experience

• 0‑2 years of experience in a healthcare setting
• Experience in a high‑volume call center or fast‑paced environment

Special Qualifications

• Excellent typing skills (40+ WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail‑oriented while multi‑tasking
• Positive attitude toward self and teammates

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital‑affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X‑ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.