Patient Concierge & Welcome Coordinator

CVS Health; North Charleston (SC); On-site; USD 23,000 - 35,000; Full time

Job summary

Oak Street Health is seeking a Welcome Coordinator to create a warm, efficient first impression for patients and guests in its North Charleston clinic. You will manage daily front-desk tasks, including check-ins, forms, co-pay collection, and data updates in the EMR system.

You will handle scheduling, phone inquiries, and faxes while maintaining a clean, welcoming space. Flexibility to support other centers as needed is expected.

Qualifications

• Basic computer skills and working knowledge of Google Suite.
• Professional phone etiquette and clear communication.
• Fluent or strong spoken/written English; multilingual abilities valued for diverse communities.
• US work authorization is required to work in the United States.

Responsibilities

• Welcoming patients and guests.
• Check-in patients and assist with required forms.
• Collect co-pays and verify patient information.
• Update patient data and document in the EMR platform.
• Schedule or reschedule appointments in the EMR system.
• Answer and route phone calls; manage messages and outbound calls as needed.
• Handle faxes and assist with mail distribution.
• Maintain cleanliness of Welcome and Community Room areas.
• May float to other centers in the region as needed.

Skills

Google Suite

Phone etiquette

Multilingual communication

Customer service experience

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create a warm, efficient first impression for patients and guests in its North Charleston clinic. You will manage daily front-desk tasks, including check-ins, forms, co-pay collection, and data updates in the EMR system.

You will handle scheduling, phone inquiries, and faxes while maintaining a clean, welcoming space. Flexibility to support other centers as needed is expected.