Patient Concierge & Scheduling Specialist

Paylocity; Sterling Heights (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Solaris Health is seeking a Call Center Patient Representative to handle incoming calls, schedule appointments, and verify demographic and insurance information. The role requires maintaining HIPAA compliance and a compassionate, patient-focused approach in a busy medical office.

Strong communication skills and proficiency with EMR systems and MS Office are essential. This on-site position emphasizes accuracy in data entry, patient contact, and timely task completion, while adhering to all

Qualifications

• High school diploma or equivalent required.
• Healthcare office experience preferred.
• Strong attention to detail and confidentiality.

Responsibilities

• Acquire demographic, financial and insurance information from patients.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquiries.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.

Skills

Multitasking

Customer oriented

Detail oriented

Verbal communication

Written communication

EMR knowledge

Microsoft Office

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Solaris Health is seeking a Call Center Patient Representative to handle incoming calls, schedule appointments, and verify demographic and insurance information. The role requires maintaining HIPAA compliance and a compassionate, patient-focused approach in a busy medical office.

Strong communication skills and proficiency with EMR systems and MS Office are essential. This on-site position emphasizes accuracy in data entry, patient contact, and timely task completion, while adhering to all