Patient Concierge & Scheduler (Healthcare Access)

The Centers; Cleveland (OH); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical & Dental plans

HSA

FSA

Vision

Education support

Life Insurance

401k with company contribution

Mental Health Support

Employee Assistance Program

Calm Subscription

Disability insurance

Job summary

The Centers is seeking a receptionist to greet patients, verify documents, and schedule medical, behavioral, and dental appointments. You will answer phones, verify eligibility, collect payments, and ensure accurate data entry in EPIC and other systems.

Ideal candidates have a high school diploma and experience with health plans, co-pays, and patient data. The role requires HIPAA compliance and strong interpersonal skills in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience interpreting health plans, verifying coverage and interpreting co-pays is preferred.
• Prior experience working with an electronic database and accurate maintenance of client or patient data.
• Electronic Health Record system preferred.

Responsibilities

• Greet and register patients; verify documents; schedule medical, behavioral and dental appointments and answer phones.
• Enter and verify patient data for billing and third-party payers in EPIC and other systems.
• Maintain data accuracy and ensure HIPAA compliance.
• Collect co-pays, sliding-fee payments and balances at check-in/out.

Skills

High School Diploma

Fast-paced work

Team player

Detail oriented

Medical terminology

EHR data entry

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Tools

EPIC

EHR systems

Job description

The Centers is seeking a receptionist to greet patients, verify documents, and schedule medical, behavioral, and dental appointments. You will answer phones, verify eligibility, collect payments, and ensure accurate data entry in EPIC and other systems.

Ideal candidates have a high school diploma and experience with health plans, co-pays, and patient data. The role requires HIPAA compliance and strong interpersonal skills in a fast-paced clinic environment.