Patient Care & Scheduling Specialist

Solaris Health Holdings LLC; Sterling Heights (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Solaris Health Holdings LLC in Sterling Heights, MI seeks a Call Center Patient Representative to handle incoming calls, schedule appointments, and ensure accurate patient records. The role emphasizes professionalism, empathy, and privacy.

You will gather demographic and insurance information, verify coverage, and support patients through the registration and inquiry process. The position requires a high school diploma and prior medical office experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Previous experience in a busy medical office preferred.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Knowledge of EMR systems and healthcare workflows.
• Familiarity with HIPAA regulations and patient confidentiality.

Responsibilities

• Answers telephones in a professional manner and schedules patient appointments.
• Entering and updating patient demographic information and verifying insurance details.
• Registers new patients and addresses patient requests and inquiries.
• Takes messages and returns calls as necessary, ensuring HIPAA compliance.
• Maintains accurate records and updates registration/insurance information.
• Performs other duties as assigned while upholding organizational policies.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal and written communication

Knowledge of EMR systems

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Solaris Health Holdings LLC in Sterling Heights, MI seeks a Call Center Patient Representative to handle incoming calls, schedule appointments, and ensure accurate patient records. The role emphasizes professionalism, empathy, and privacy.

You will gather demographic and insurance information, verify coverage, and support patients through the registration and inquiry process. The position requires a high school diploma and prior medical office experience is preferred.