Patient Concierge & Scheduling Coordinator

Seneca Healthcare District; Chester (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

The Central Scheduler and Medical Receptionist greets patients, answers phones, schedules appointments, checks-in and registers patients, verifies insurance coverage, collects fees, and guides the patient’s back to the provider’s office. This position uses the Electronic Health Record to schedule, register, and process paperwork per policy.

Strong computer skills, typing speed, and English communication are required.

Qualifications

• Must type a minimum of 45 WPM and be able to use a 10-key adding machine by sight.
• Excellent interpersonal skills with patients, healthcare providers and co-workers required.
• Sufficient knowledge of verbal English comprehension and expression to communicate clearly with callers, visitors, and staff.

Responsibilities

• Greet patients and determine their needs.
• Check in patients and prioritize registration for scheduled vs. walk-ins.
• Obtain and verify information for demographic verification, patient care, and billing; complete registration.
• Collect and update insurance information; verify eligibility and clarify patient responsibility.
• Assist with patient registration forms and chart-related paperwork; encourage portal sign-up.
• Provide customer service and resolve patient questions within role limits; escalate when needed.

Skills

Typing 45 WPM

10-key adding machine

Interpersonal skills

English communication

Job description

The Central Scheduler and Medical Receptionist greets patients, answers phones, schedules appointments, checks-in and registers patients, verifies insurance coverage, collects fees, and guides the patient’s back to the provider’s office. This position uses the Electronic Health Record to schedule, register, and process paperwork per policy.

Strong computer skills, typing speed, and English communication are required.