Patient Concierge & Scheduling Specialist

Mount Sinai Health Systems; New York (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

Mount Sinai Health System seeks a front desk patient access coordinator in a faculty practice setting. You will greet patients, verify insurance, and ensure demographics and records are accurate for physician visits. The role involves HIPAA compliance, scheduling, and coordinating with clinical staff.

Flexibility to rotate across multiple faculty practices is required as the environment grows and changes. Strong organizational and communication skills are essential in this busy healthcare

Qualifications

• High School graduate or GED.
• Minimum 6 weeks on-site training provided.
• Prefer experience in a medical office using a scheduling computer system.

Responsibilities

• Greet patients in person or by phone and enter/update insurance and demographics.
• Verify insurance coverage and advise on referrals or authorizations needed.
• Communicate patient arrival status to staff and ensure medical records are available.
• Process HIPAA paperwork and other forms as necessary.
• Assist with referrals/authorizations for procedures and tests.
• Monitor waiting room status and inform patients of wait times.
• Enter orders into the EMR or prepare prescription refill requests.
• Collect co-pays and provide receipts per cash-control processes.
• Schedule surgeries/procedures and coordinate pre-admissions and consents.
• Arrange follow-up appointments and assist with medical records requests.
• Handle simple charge entry or enter payments and prepare cashier deposits.
• Answer phones and take detailed clinical messages for physicians.
• Follow HIPAA and other regulatory requirements for PHI handling.
• Make reminder calls for next-day appointments and manage patient flow.

Skills

High School/GED

On-site training

Medical office experience

Tools

EMR system

Practice management system

Job description

Mount Sinai Health System seeks a front desk patient access coordinator in a faculty practice setting. You will greet patients, verify insurance, and ensure demographics and records are accurate for physician visits. The role involves HIPAA compliance, scheduling, and coordinating with clinical staff.

Flexibility to rotate across multiple faculty practices is required as the environment grows and changes. Strong organizational and communication skills are essential in this busy healthcare