Patient Access & Scheduling Specialist

Mount Sinai; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Mount Sinai is seeking a Patient Coordinator I to greet patients in person or by phone, verify demographics and insurance, and ensure the correct physician and coverage are in place for visits.

The role includes updating records in the practice management system, handling HIPAA documentation, collecting co-pays, and coordinating referrals as needed. Training is provided on-site for one week, with preference for prior medical office experience.

Qualifications

• High school diploma or GED required.
• 1 year physician practice experience.
• Experience in medical office settings preferred.
• On-site training provided for one week.
• Experience with IDX or practice management systems preferred.

Responsibilities

• Greet patients in person or by phone and update demographics.
• Verify insurance and ensure physician accepts provided coverage.
• Communicate arrivals to staff and ensure medical records are ready.
• Process HIPAA paperwork and referrals or authorizations.
• Handle co-pay collection under billing direction.
• Answer phones, schedule appointments, and manage reminders.
• Maintain PHI handling per HIPAA and state rules.
• May perform simple charge entry and cash handling.
• May schedule follow-up appointments.

Skills

Patient coordination

Call center experience

HIPAA compliance

Customer service

Education

High School Diploma or GED

Tools

IDX or practice management system

Practice management software

Job description

Mount Sinai is seeking a Patient Coordinator I to greet patients in person or by phone, verify demographics and insurance, and ensure the correct physician and coverage are in place for visits.

The role includes updating records in the practice management system, handling HIPAA documentation, collecting co-pays, and coordinating referrals as needed. Training is provided on-site for one week, with preference for prior medical office experience.