Patient Concierge & Scheduling Specialist

The University of Kansas Health System; Mission (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

The University of Kansas Health System seeks a Patient Service Representative to join the Shawnee Mission clinic. You will greet patients, check in/out, collect copays, support MyChart activation, and coordinate scheduling with the care team within the EMR system.

You will handle registration tasks, verify insurance, and help prepare for daily appointments, while maintaining patient confidentiality and delivering exceptional service in a fast-paced ambulatory setting.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.
• College coursework toward an Associate’s or Bachelor's Degree preferred.

Responsibilities

• Pre-Visit Scheduling: schedule referrals, in-person, telehealth, surgeries and ancillary services.
• Register patients during scheduling: demographics, insurance, MSPQ, scanning and docs.
• Assist with Preauthorization and MyChart activation and support.
• During Visit: high-volume check-in/out, manage phone reception and patient signatures.
• Post-Visit: schedule follow-ups and ensure coverage until last patient is dismissed.
• Support front desk workflows and maintain relationships with providers.

Skills

Customer service

Communication

Problem solving

Confidentiality

Education

High School Diploma or GED

College coursework toward an Associate’s or Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System seeks a Patient Service Representative to join the Shawnee Mission clinic. You will greet patients, check in/out, collect copays, support MyChart activation, and coordinate scheduling with the care team within the EMR system.

You will handle registration tasks, verify insurance, and help prepare for daily appointments, while maintaining patient confidentiality and delivering exceptional service in a fast-paced ambulatory setting.