Patient Experience Specialist

The University of Kansas Health System; Lenexa (KS); On-site; USD 36,000 - 52,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative for the KUCC - Shawnee Mission ambulatory clinic. The role supports front desk operations, greeting patients, check-in/check-out, and MyChart/EMR assistance to ensure a positive patient experience.

Responsibilities include scheduling, insurance verification, copay collections, and assisting the care team with patient flow. Strong customer service and confidentiality are essential.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Greet and check in patients and visitors at the front desk.
• Schedule appointments, telehealth, surgeries, and procedures using Epic Cadence.
• Verify insurance and collect copays at point of service.
• Assist patients with MyChart activation and EMR processes.
• Support MyChart and EMR workflows and ensure smooth patient flow.

Skills

Customer service

Communication

Education

High School Diploma or GED

College coursework toward an Associate’s or Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative for the KUCC - Shawnee Mission ambulatory clinic. The role supports front desk operations, greeting patients, check-in/check-out, and MyChart/EMR assistance to ensure a positive patient experience.

Responsibilities include scheduling, insurance verification, copay collections, and assisting the care team with patient flow. Strong customer service and confidentiality are essential.