ENT Patient Concierge & Scheduling Specialist

The University of Kansas Health System; Kansas City (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

The University of Kansas Health System in Kansas City, KS is seeking a Patient Service Representative for the ENT clinic. You will greet and check in patients, answer calls, verify insurance, collect copays, and help with MyChart and EMR appointment requests.

You will schedule visits including telehealth and surgeries, support pre-visit coordination, and ensure a smooth patient flow from check-in to checkout while maintaining confidentiality and high service standards.

Qualifications

• High School Graduate or GED.
• 1+ years of customer service or health care experience.
• Ability to maintain patient confidentiality.
• Proficiency with basic Microsoft Office tools.

Responsibilities

• Greet and check in patients and visitors.
• Answer phones, schedule appointments, and complete MyChart requests.
• Verify insurance and collect copays.
• Prepare for daily patient appointments with EMR and referrals.
• Provide post-visit scheduling and follow-up tasks.

Skills

Customer service

Communication

Confidentiality

English language

Education

High School diploma or GED

College coursework towards Associate/Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System in Kansas City, KS is seeking a Patient Service Representative for the ENT clinic. You will greet and check in patients, answer calls, verify insurance, collect copays, and help with MyChart and EMR appointment requests.

You will schedule visits including telehealth and surgeries, support pre-visit coordination, and ensure a smooth patient flow from check-in to checkout while maintaining confidentiality and high service standards.