Patient Concierge & Scheduling Specialist

SportsMed Physical Therapy; Bloomfield (NJ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

PTO and paid holidays

401k with 4-8% match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to manage front desk operations at our Northern New Jersey clinics. The role includes greeting patients, scheduling appointments, and facilitating insurance verifications while ensuring accurate data entry and privacy.

You will support the team by maintaining patient accounts, communicating with providers, and striving to meet office goals in a fast-paced outpatient setting. Bilingual Spanish preferred, onsite work.

Qualifications

• Experience in a medical office, hospitality, or customer-service role preferred.
• Ability to verify benefits and obtain authorizations with insurance companies.
• Strong data entry accuracy and confidentiality.
• Proficient with office software and EMR systems.

Responsibilities

• Greet patients and visitors in person or by phone, answering inquiries or directing them as needed.
• Schedule and reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications and obtain benefits/authorization.
• Maintain patient records and ensure data accuracy and privacy.
• Update and manage patient billing information and payments.

Skills

Customer service

Multitasking

Phone etiquette

Organization

Attention to detail

EMR experience

Microsoft Excel

Microsoft Outlook

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to manage front desk operations at our Northern New Jersey clinics. The role includes greeting patients, scheduling appointments, and facilitating insurance verifications while ensuring accurate data entry and privacy.

You will support the team by maintaining patient accounts, communicating with providers, and striving to meet office goals in a fast-paced outpatient setting. Bilingual Spanish preferred, onsite work.